| Restocking Fees |
| A resctocking fee is a percentage of the item's price. Depending on the type of item and condition in which it is returned. |
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Note: You are not required to accept returns beyond the return window, but if you do, you may charge a restocking fee following the guidelines outlined in the table below.
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| Return Request |
Restocking Fee |
| The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. |
Yes. 20% of item's price + shipping and handling will be deducted from your purchased. |
| The buyer returns an item in the original condition more than 14 days, past the return window. |
Yes. 20% of item's price + shipping and handling will be deducted from your purchased. |
| The buyer refuses delivery due to visible damage incurred during shipping or caused by carrier. |
No. Hedge Eleven pays for return shipping. But may file a claim with the carrier. |
| The buyer receives damaged or defective item. |
No. Hedge Eleven can file a claim with the carrier. |
| The buyer received and item materially different from what they ordered. |
No. |
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Any other reason not listed here, you may contact our Customer Service Support info@hedge-eleven.com
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Visit our Return and Refund Policy: https://www.hedge-eleven.com/policies/refund-policy
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