Refund & Exchange

Customer Care | Return & Exchange Policy

Simple customer satisfaction is our main goal. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. 

• ​You can return a product for up to 14 days from the date you purchased it. 

• Any product you return must be in the same condition you received it and in the original packaging.

• Shipping and handling are non-refundable. 

• Refunds are credited back to customers’ Visa, MasterCard or American Express credit/debit cards

• Please keep the receipt. 

•  Swimwear, Clearance and Sale items are FINAL SALE!!!

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item.

 We will notify you on the status of your refund after inspecting the item.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit with a certain amount of days, depending on your card issuer's policies.

 

 *Hedge-Eleven Return Address*
801 International Parkway 

Suite 500

Lake Mary FL 32746

Return Information

Thank you so much for shopping with us and supporting our shop. Please look at your confirmation emails for your invoice or the physical invoice in the package. If you would like to return an item you weren’t satisfied with or didn’t fit properly please ship your return to the above address.

 

RETURNS ARE FOR STORE CREDIT ONLY. 

********Please be aware that the items returned must have original tags, contain no stains, must be odor-less, and be in their original conditions. We will only accept returns if the item(s) is eligible to be resold. Clearance sale items are final sale. Items that are not in our clearance sale section and were purchased with a discount code are eligible to be returned. 

ALL RETURNED ITEMS ARE INSPECTED THOROUGHLY SO NO USED, DAMAGED, OR STAINED ITEMS MAY BE RETURNED. NO EXCEPTIONS. 

*Bodysuits/Bathing Suits and white items are Final Sale due to hygiene purposes.*

Frequently Asked Questions Regarding Returns:

 What do I need to include in my return package?

Please include the invoice in your package or a small note stating;

• Name Used to Place order
• Order Number
• Items Returned
• Reason for Return
• Special Notes (if any)

This is my first time returning products, what does your company recommend?

Customers may return the items in the same package they received or any small package from the post office. Once the package is taped and packaged, we recommend shipping with USPS First Class Mail. This method is the most affordable and comes with a tracking number to prove the return shipment. You are welcomed to use other shipping services but they will vary in prices depending on the company and shipping method.

Do I have to pay the shipping fees to return the items or will you send me a return label?

Unfortunately we do not provide return labels, all shipping fees must be paid by the customer.

How long do I have to return my item(s)?

Please return the items within 14 days of the delivery date stated on the tracking information.

Do you hold items for returns?

No unfortunately due to excessive hold requests, we cannot hold a specific size for a return. We can’t guarantee that by the time your return reaches us, the size you desire will be available.

What will I receive for my return?

You will be receiving a store credit gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.

The image below displays where you will input your store credit gift card code at checkout.

Do I save my tracking number to prove that I returned my items?

Yes please do! Unfortunately packages do get lost sometimes but with your return tracking information we will know that you did in fact return a package.

I’m missing an item/my item arrived damaged or with a defect.

Please email us info@hedge-eleven.com as soon as possible with images attached.

 

Please email or call our store if you have any further questions or concerns regarding anything. If you have not heard back from us regarding your return within a week of the shipping date, please email us so we can speed the process up for you. 

* Items must be in their original condition in order to be returned.

*Sale Items are final sale (items purchased in the clearance sale section) Items that were purchased with discount code and were not in the clearance sale section are eligible to be returned. 

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